Our Reviews

Great service

Thomas was a pleasure to work with.

They were AWESOME!!

The entire experience from the call to inquire about services to the service visit was great!

Good and quick

My recent visit on Friday Feb. 21, 2025 was to have my headlights restored and an inspection. Having to leave my car, a 2013 Buick Verano, to allow time for the product to cure and dry, I was ok with that. What left me near speechless was after seeing the results: what a major difference. Awesome job George, the technician. He had previously explained the procedures of what he needed to do to perform the job. The headlights looked 100% back to its original state to me. Then he went even further, he washed my car. It practically looked like it did when I just bought it in Oct. 2012. In addition to years of services with not just this car, I like to thank the staff and technicians for their service too. George, you outdid yourself. Thank you

The truth is, my truck was taken to your place by Modern Toyota because it wouldn’t start. Buy overall it was good.

Good service

You guys said that I needed new brakes. So, on December 17th, I took your advice and you installed new brakes. They had a squeak to them, so I gave it a little bit of time and the squeak remained so I took it back to you on January 14th. You ended up keeping the truck overnight....for brakes. You called the next day and said they were fixed, but I came to pick it up and went to I drive it off of the lot I noticed a loud popping noise. It sounded like something was broke. I took it back and they fixed "whatever" it was that was making the noise, but never told me what the problem was. The squeak came back a day later. I, again, gave it some time and when it came time to have my truck inspection, I asked them once again to look at the brakes. When I picked it up, they said that it was fixed and, once again, the squeak was still there. It's so frustrating, I have asked for them to put new brakes on to replace the new brakes that they initially put on, but that went nowhere. To be honest, it's like you guys don't care. At this point, it is as if, when I show up, it's like "not this guy again". I give you a 1 star rating because I paid $ 1,097.73 on new brakes and it has been nothing but a hassle and I still have a squeak. Will see whether or not you guys want to make it right or not, but I'm done. I will take it to someone else.

Scheduled my 1st new truck Oil Change and Tire Rotation via the website, which worked just fine. Showed up a couple of minutes early, checked in and went to the waiting room to read my novel. Two (2) hours later, I had finished reading my novel, and the Oil Change and Tire Rotation were completed. Either the electronic scheduler over-booked the oil changes, or somebody has a problem doing their job. I expected the entire process would take 1 hour, at most to do this simple job. I change the oil and filter on my Yukon is under an hour, using ramps and jack-stands. When I asked the service writer what the problem had been that took 2 hours to get an oil change done, he just apologized and said that "we have been slammed with work". At least the chair I sat in was comfy.

I appreciate the timely service, and transparency about the things done to my car. However, I consider that the cost of servicing my care was too expensive.

I gave you a high mark but I should not have. You supposedly repaired a tire leak at a cost of $25. This morning the tire pressure is down to 28 lbs. I took it to Mavis tire and they said it could not be repaired since it had been tried. Can anything be done about this?

David Isbell is extremely helpful and Vann York Asheboro always comes thru clutch.

Great job fast and friendly

Everyone was pleasant to work with however I made an appointment to diagnose check engine light and it took 2 1/2 hours! ( no repairs were done) I did not see a sense of urgency with anyone working there. I had a job to attend after wards and was late bc it took so long.

I was dreading the process, but they made it seamless. Would recommend they to anyone.

Work performed in a timely manner.

Stephen Snipes was very professional, courteous, attentive and respectful. He took the time to answer any and all questions via multiple channels of communication.

Change oil & rotate tires. In & out in 45 min. I like that.

Awesome service as always.

Listened to what I wanted in a new vehicle. Helped order my new vehicle. Then made me very happy on pick up day with a great ride, friendly staff. Made the purchase fun and not an ordeal. Clear with process and took time to answer all my questions.

Your staff diagnosed the problem, simple repair. done.

Always friendly but professional, and keeps us informed about the services we need.

Efficient

The service department staff is always friendly, professional, and they explain things well to us about what services we need, and keep us updated.

Okay, generally we don't have any issues here, but, my first service was supposed to include a full tank of Def top off, they barely filled halfway. Then, when my tires were rotated, they evidently adjusted the air pressure down so far in the rear tires my low tire alarm went off. I made a call back to the dealer to speak with a supervisor, the lady took my name and number and i have yet to hear back from them. I will be looking for alternative places for future service as when i am paying a premium for dealer service I should get premium service.

Everyone at the dealership in the service department is very accommodating. They did not hesitate to get a shuttle to work and informed me all day of my work

I had to bring the truck back for the alignment to be done again because though the tires were aligned the steering wheel was not.

The dealership helped me out when I was in a bad situation while on a trip. Helpful, courteous staff made the decision easier.

Very simple to make the online appt. Follow-up reminder call is nice. Work was done quickly. Everyone was friendly and professional.

Recognized our problem as soon as we drove up. Even though we had reported the problem before, this time the thermostat was replaced.

Respectful, quick, honest

The procedure they done on my car feel the next day it wasn't fixed properly I had to take it back in

Arrived for a free oil change that was negotiated during the truck purchase, and requested the service advisor locate the engine serial number for me. He located the serial number and was able to use it to determine the engine build date. Quick and easy. Thanks for the effort!

David is always friendly & informative. He never pushes anything on you & is always honest which is a big deal when it comes to dealing with my vehicles.

As always, staff and service are wonderful!

Everyone was very professional

It took to long to get a oil change and tire rotation

Pleasant experience. No issues. Services was completed in a timely manner.

From start to finish everything was great

Robert was very knowledgeable and they got me in and out in a timely manner.

I had an appointment for an oil and filter change as well as a tire rotation..my appointment was at 10:00 am. After over two hours the tech came and got me.. I ask why it took so long and she said they were short 3 technicians.. I should have been told that when I first got there!! I could have rescheduled! My time is valuable too! Sounds like poor management to me.. my car is still under warranty or I would go somewhere else!!

First time for service, timely and reliable

I called with hopes I could get an appointment for an oil change service. Luckily there was an opening within the hour of my call. Thanks guys for your prompt and excellent service.

My service appointment went well, no surprises. Your staff were professional and friendly. Thanks for the free coffee and comfortable waiting area.

Great salesman = Harvey Brown Luv my new GMC Terrian

Service was fine, but my drive floor mat was dirty when I picked my vehicle up.

Robert was wonderful every step of the way.

The service of my vehicle was great always enjoy the experience of dealing with very knowledgeable personnel I highly recommend

Did good work as far as I can tell the day after repairs kept me informed of what was going on with my vehicle.

Rick went out of his way to make sure the problem with my 2019 Chevy truck was fixed, he even put me is a nice little truck to drive home, because mine stayed over night there. David went out of his way to check me out the next day so I could get on my way home. The lady’s in the office were friendly too

Tried to charge an astronomical amount to change out tire sensors that I provided when already rotating tires. Should be a 5-10 minute change per tire (according to online research) by a qualified technician. When I questioned it, $300 was taken off the bill, but still feel Ike I overpaid. Wonder how much you guys are getting away with from folks that do not question?

Harvey my sells person was excellent to deal with went out of his way to get me the truck I wanted would buy again at van York my second car there

Very disappointed, we took my truck in for a service, tire repair and rotation. The first ting that the came up was that recommended a new tire instead of repairing a nail hole, the charged $80 for the tire repair. Then it was that I needed both a new air filter and a new cabin air filter, they had just replaced a cabin air filter a few months ago. We had a extra key from a previous truck we asked them to program to this truck, they said they may not be able to program it and we’re not able to but still charged me $173. We will not do any more business with this dealership….oh by the way….we own 4 GMC vehicles and 1 Chevy and were hoping things would work out here because the dealership we normally use is always so busy we have to schedule appointments over a week out.

Courteous, on schedule, professional and at a reasonable price. Highly recommend their service department.

Scheduled appointment date and accommodations met all as promised. Service took longer then expected with many uncertainties and additional costs that were disappointing. Return of the vehicle was not in an acceptable manner, but the service advisor addressed my concerns immediately. My confidence in the service tech(s) abilities is very low and left me the impression that the service I obtained was above their ability to perform. At the end all was completed.

I always have a great experience when I have my car serviced & David as my advisor.

Great communication, straight forward with pricing.

Great experience always easy to work with

Fast ,friendly ,service.

Harvey Brown did a good job making sure l had a loaner vehicle , but the cost of the repairs were over priced

The salesman and staff was very knowledgeable and great

I think VANN YORK did the best they could, however GM gets a # 2.

I really didn't have an issue expect the fact that I had to pay $119.00 labor to replace a fuel filter when the service took the same amount of time as my previous service so it's not like he spent an additional hour doing this. Seems kind of absurd that you charge this much.

Great service. Anyways helpful.

Harvey Brown is a seasoned salesman who is easy to communicate with, straightforward, friendly. All staff were extremely nice and courteous.

Reed was so helpful. He listened and provided options- he offered solutions and was very helpful. We were confident to work with him.

The only problem I had was that they forgot to put a new service sticker on the windshield.

Steven Snipes is a wonderful sales rep for his dealership. He has vast knowledge of all brands and models sold at his dealership. He is very professional and has a great personality that makes you feel very comfortable and at ease when deciding on purchasing a vehicle. No pressure, just courtesy and information you need on making a decision.