Our Reviews

Good service

You guys said that I needed new brakes. So, on December 17th, I took your advice and you installed new brakes. They had a squeak to them, so I gave it a little bit of time and the squeak remained so I took it back to you on January 14th. You ended up keeping the truck overnight....for brakes. You called the next day and said they were fixed, but I came to pick it up and went to I drive it off of the lot I noticed a loud popping noise. It sounded like something was broke. I took it back and they fixed "whatever" it was that was making the noise, but never told me what the problem was. The squeak came back a day later. I, again, gave it some time and when it came time to have my truck inspection, I asked them once again to look at the brakes. When I picked it up, they said that it was fixed and, once again, the squeak was still there. It's so frustrating, I have asked for them to put new brakes on to replace the new brakes that they initially put on, but that went nowhere. To be honest, it's like you guys don't care. At this point, it is as if, when I show up, it's like "not this guy again". I give you a 1 star rating because I paid $ 1,097.73 on new brakes and it has been nothing but a hassle and I still have a squeak. Will see whether or not you guys want to make it right or not, but I'm done. I will take it to someone else.

Great job fast and friendly

Change oil & rotate tires. In & out in 45 min. I like that.

Everyone was pleasant to work with however I made an appointment to diagnose check engine light and it took 2 1/2 hours! ( no repairs were done) I did not see a sense of urgency with anyone working there. I had a job to attend after wards and was late bc it took so long.

I was dreading the process, but they made it seamless. Would recommend they to anyone.

Work performed in a timely manner.

David Isbell is extremely helpful and Vann York Asheboro always comes thru clutch.

Awesome service as always.

Listened to what I wanted in a new vehicle. Helped order my new vehicle. Then made me very happy on pick up day with a great ride, friendly staff. Made the purchase fun and not an ordeal. Clear with process and took time to answer all my questions.

Your staff diagnosed the problem, simple repair. done.

Always friendly but professional, and keeps us informed about the services we need.

Efficient

Stephen Snipes was very professional, courteous, attentive and respectful. He took the time to answer any and all questions via multiple channels of communication.

Okay, generally we don't have any issues here, but, my first service was supposed to include a full tank of Def top off, they barely filled halfway. Then, when my tires were rotated, they evidently adjusted the air pressure down so far in the rear tires my low tire alarm went off. I made a call back to the dealer to speak with a supervisor, the lady took my name and number and i have yet to hear back from them. I will be looking for alternative places for future service as when i am paying a premium for dealer service I should get premium service.

Respectful, quick, honest

The procedure they done on my car feel the next day it wasn't fixed properly I had to take it back in

Arrived for a free oil change that was negotiated during the truck purchase, and requested the service advisor locate the engine serial number for me. He located the serial number and was able to use it to determine the engine build date. Quick and easy. Thanks for the effort!

David is always friendly & informative. He never pushes anything on you & is always honest which is a big deal when it comes to dealing with my vehicles.

As always, staff and service are wonderful!

It took to long to get a oil change and tire rotation

Very simple to make the online appt. Follow-up reminder call is nice. Work was done quickly. Everyone was friendly and professional.

I had an appointment for an oil and filter change as well as a tire rotation..my appointment was at 10:00 am. After over two hours the tech came and got me.. I ask why it took so long and she said they were short 3 technicians.. I should have been told that when I first got there!! I could have rescheduled! My time is valuable too! Sounds like poor management to me.. my car is still under warranty or I would go somewhere else!!

I called with hopes I could get an appointment for an oil change service. Luckily there was an opening within the hour of my call. Thanks guys for your prompt and excellent service.

Courteous, on schedule, professional and at a reasonable price. Highly recommend their service department.

Scheduled appointment date and accommodations met all as promised. Service took longer then expected with many uncertainties and additional costs that were disappointing. Return of the vehicle was not in an acceptable manner, but the service advisor addressed my concerns immediately. My confidence in the service tech(s) abilities is very low and left me the impression that the service I obtained was above their ability to perform. At the end all was completed.

I always have a great experience when I have my car serviced & David as my advisor.

Great communication, straight forward with pricing.

Great salesman = Harvey Brown Luv my new GMC Terrian

The service department staff is always friendly, professional, and they explain things well to us about what services we need, and keep us updated.

Recognized our problem as soon as we drove up. Even though we had reported the problem before, this time the thermostat was replaced.

Everyone at the dealership in the service department is very accommodating. They did not hesitate to get a shuttle to work and informed me all day of my work

I had to bring the truck back for the alignment to be done again because though the tires were aligned the steering wheel was not.

Everyone was very professional

The dealership helped me out when I was in a bad situation while on a trip. Helpful, courteous staff made the decision easier.

Pleasant experience. No issues. Services was completed in a timely manner.

From start to finish everything was great

Robert was very knowledgeable and they got me in and out in a timely manner.

First time for service, timely and reliable

My service appointment went well, no surprises. Your staff were professional and friendly. Thanks for the free coffee and comfortable waiting area.

Great experience always easy to work with

Robert was wonderful every step of the way.

The service of my vehicle was great always enjoy the experience of dealing with very knowledgeable personnel I highly recommend

Fast ,friendly ,service.

Harvey Brown did a good job making sure l had a loaner vehicle , but the cost of the repairs were over priced

The salesman and staff was very knowledgeable and great

I think VANN YORK did the best they could, however GM gets a # 2.

Service was fine, but my drive floor mat was dirty when I picked my vehicle up.

I really didn't have an issue expect the fact that I had to pay $119.00 labor to replace a fuel filter when the service took the same amount of time as my previous service so it's not like he spent an additional hour doing this. Seems kind of absurd that you charge this much.

Great service. Anyways helpful.

Very disappointed, we took my truck in for a service, tire repair and rotation. The first ting that the came up was that recommended a new tire instead of repairing a nail hole, the charged $80 for the tire repair. Then it was that I needed both a new air filter and a new cabin air filter, they had just replaced a cabin air filter a few months ago. We had a extra key from a previous truck we asked them to program to this truck, they said they may not be able to program it and we’re not able to but still charged me $173. We will not do any more business with this dealership….oh by the way….we own 4 GMC vehicles and 1 Chevy and were hoping things would work out here because the dealership we normally use is always so busy we have to schedule appointments over a week out.

Reed was so helpful. He listened and provided options- he offered solutions and was very helpful. We were confident to work with him.

Harvey Brown is a seasoned salesman who is easy to communicate with, straightforward, friendly. All staff were extremely nice and courteous.

Staff was helpful but I needed more updates on the status of my car service

Did good work as far as I can tell the day after repairs kept me informed of what was going on with my vehicle.

Rick went out of his way to make sure the problem with my 2019 Chevy truck was fixed, he even put me is a nice little truck to drive home, because mine stayed over night there. David went out of his way to check me out the next day so I could get on my way home. The lady’s in the office were friendly too

Tried to charge an astronomical amount to change out tire sensors that I provided when already rotating tires. Should be a 5-10 minute change per tire (according to online research) by a qualified technician. When I questioned it, $300 was taken off the bill, but still feel Ike I overpaid. Wonder how much you guys are getting away with from folks that do not question?

Harvey my sells person was excellent to deal with went out of his way to get me the truck I wanted would buy again at van York my second car there

The only problem I had was that they forgot to put a new service sticker on the windshield.

Steven Snipes is a wonderful sales rep for his dealership. He has vast knowledge of all brands and models sold at his dealership. He is very professional and has a great personality that makes you feel very comfortable and at ease when deciding on purchasing a vehicle. No pressure, just courtesy and information you need on making a decision.

Thank you !

I have a check engine light on and knew the code already but Van York requires paying $160 to diagnose something that is already been diagnosed. What a scam. My car is running fine but won't pass inspection because of a radiator shutter communication error but the car has run fine for months. It doesn't need a $567 part.

Alway good, friendly and helpful. David is always willing to answer any questions that I might come up with. Service desk will always work with me in getting a time scheduled that works with my schedule. Have had my cars serviced there for years. No complaints at all.

Very friendly and professional service.

Had a great experience and Stephen Snipes answered all my questions and concerns. Very knowledgeable and great to deal with.

Dropped my truck off at 8:30 got it back around 2. Had serviced and transmission fluid and filter changed.

The Vann York team in Asheboro provided excellent service while looking for and making my vehicle purchase. While there to purchase I had the opportunity to meet the owner who expressed his appreciation for choosing their dealership to purchase our vehicle through since we traveled close to 100 miles to do business with them. Harvey Brown was very professional and genuinely desired to find the vehicle of our choice. I highly recommend this dealership.

Great experience. Professionals to deal with. I was in and out with new SUV in 1.5 hours.

Had an alert to get my vehicle taken in for a recall on the engine. The dealership checked the recall and told me all was okay. Sent me on the road, the next day I am driving down the highway with my 8 month old son when my vehicle cuts off in the middle of driving going 55mph. I have to coast until a safe area became available and my vehicle would not start again. I had to have my car towed from southern pines back to Asheboro and they still have yet to return my call about what has gone wrong and getting myself a loaner vehicle to get back to work and be able to get my son safely to daycare. Absolutely astonished at the handling of this situation and the fact their vehicles are so unsafe.

Easy to set appointment. Good service . You shouldn’t try to over charge for parts. You want $ 130 for a $30 cabin air filter. I understand that is installed. But it is a 5 min process.

Very professional and proficient, quick service.

Two hours to service a vehicle. Three hours to install a set of tires and alignment.

Thomas and Brandon were great to work with. They made everything quick and easy and I love my new Yukon!

Great experience and not the usual run-around you get at other dealerships.